Frequently Asked Questions

VetriPaws oral strips are thin, easy-to-use wellness strips designed to make daily supplementation simpler. Place the recommended strip in your dog’s mouth and follow the directions shown on the product packaging.

Use the serving instructions on your product packaging. Handle the strip with dry hands, place it in your dog’s mouth as directed, and use it consistently as part of the daily routine.

Yes. Every VetriPaws formula is built around clinically studied ingredients backed by peer-reviewed research. We select ingredients that have been evaluated in published, placebo-controlled studies so you can feel confident in what you’re giving your dog.

Results vary by dog, formula, age, routine, and individual needs. Follow the product directions consistently and speak with your veterinarian if you have questions about your dog’s health or progress.

Ask your veterinarian before combining supplements, especially if your dog takes prescription medication, has a medical condition, is pregnant or nursing, or is scheduled for a procedure.

Orders are prepared as quickly as possible. Your confirmation and shipping emails will contain the most current order status and tracking details once the package is on the way.

Use the tracking link in your shipping confirmation email. Tracking may take a short time to update after the carrier receives the package.

Contact support as soon as possible. We will try to help before fulfillment begins, but changes or cancellations cannot be guaranteed once an order has entered processing or shipped.

Check the carrier tracking first. If the package appears lost, arrives damaged, or contains the wrong item, contact support with your order number and clear photos when relevant so the team can review the issue.

Open the subscription portal from your VetriPaws account. From there, you can review active subscriptions, upcoming deliveries, billing dates, shipping information, and available management options.

Yes. Use the subscription portal to pause or cancel before the next order is processed. Changes made after processing begins may apply to the following renewal.

Yes. Select the upcoming order in your subscription portal and use the skip option before its processing date.

Available delivery-frequency options can be updated from your subscription portal. Select the active subscription and choose the schedule that works best for you.

Update subscription shipping and payment details through the customer portal before the next renewal. Account profile information and order history are available through My Account.

We offer a 30-day return policy. If you are not satisfied with your order, contact our support team within 30 days of receiving it. We will review your request and guide you through the next steps based on our return eligibility requirements.

Include your order number, the reason for the request, and photos when the item is damaged, incorrect, or affected by a packaging issue. Support will confirm eligibility and next steps.

After an approved refund is issued, your bank or payment provider may need additional business days to post the funds back to the original payment method.

Available payment methods are shown securely at checkout. Options can vary by location, device, and the payment services enabled on the store.

Subscriptions renew automatically according to the schedule selected at signup unless they are paused or cancelled before the next order processes. Review the upcoming date in your subscription portal.

Update the payment method in your subscription portal. Depending on the subscription system, the payment may be retried before the order is paused or cancelled.

Your order confirmation email contains the purchase details. You can also review available order history through your customer account.